Last updated October 1, 2026

REFUNDS

All sales are final. We guarantee that every plant arrives alive and healthy. Please inspect your plants at delivery and let us know within 48 hours (text or email, with photos) if anything arrived damaged or in poor condition, and we will replace it. After 48 hours, delivery-only plants (plants not installed by Dino’s Palms) are no longer covered, since we can’t control how they are planted or cared for.

We do not offer refunds. At our sole discretion, we may agree to a partial refund or store credit on a cancelled or returned order; any such refund is subject to a restocking fee of at least 20%, depending on the quantity and type of plants ordered.

INSTALLATION WARRANTY

Plants installed by Dino’s Palms are covered by a 3-month installation warranty. If a plant we installed dies within 3 months of installation and the cause was the installation itself, we will replace it one time with the same plant in the size originally purchased, including labor.

This is a one-time replacement per plant. The replacement plant is not covered by a new or remaining warranty period. The warranty provides a replacement only, not a refund or credit, and it cannot be applied toward a different plant. If you would prefer something different, we will credit the value of the replacement toward it and you cover the difference.

What counts as a dead plant. Browning, leaf drop, and a slow start are normal transplant shock and are not covered; most plants look worse before they look better. A plant is covered when it is dead or more than half dead, as determined by us from your photos (or an inspection, if we need one).

How to make a claim. Text or email us within the 3 months with clear photos of the whole plant and the area around it. Photos are usually enough; in some cases we may ask to come take a look. Please leave the plant in place until we have reviewed the claim. Plants that are removed, moved, or replanted before we review them are not covered. We will ask how the plant has been watered, so keep your irrigation running and follow the care instructions we provide.

Not covered. The warranty covers installation issues only. It does not cover plant loss or decline caused by:

• Lack of aftercare, including under- or over-watering, lack of irrigation, or not following the care instructions we provide
• Pests or diseases that appear after installation
• Damage from animals, people, vehicles, equipment, or other work done on the property
• Chemical damage such as fertilizer burn, herbicides, pool water, or salt water
• Acts of God and severe weather, including hurricanes, tropical storms, flooding, lightning, freezes, drought, and extreme heat
• Plants installed in a location or condition we advised against in writing (for example rocky soil, poor drainage, or the wrong sun exposure), or installed at your request against our recommendation
• Sod, annuals, and seasonal flowers, which are not covered by the installation warranty

The warranty applies to the original purchaser at the original property, and only while your account is paid in full. Our responsibility under this warranty is limited to replacing the plant as described above; we are not responsible for any other loss, damage, or cost.

Extended warranty. If you purchased an extended warranty plan (Dino’s Care) with your order, the terms of that plan apply in place of this standard warranty for the plants it covers.

THIS IS OUR ONLY WARRANTY. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. REPLACEMENT AS DESCRIBED ABOVE IS YOUR SOLE AND EXCLUSIVE REMEDY.

Please note that plants normally go through some transplant shock after installation and may drop leaves or brown slightly while they establish. This is normal and not a sign of a failed installation. If you have any questions or concerns, reach out to us — we’re happy to help.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]